Privacy Policy
SEAGM Privacy Policy
Welcome to use the various services provided by the SEAGM platform (hereinafter referred to as "the Platform"). This Privacy Policy is intended to clarify to you the methods, scope and rules for the Platform to collect, use, store, protect and disclose your personal information to third parties, as well as to explain your rights regarding your personal information and the ways to exercise such rights. Please carefully read and fully understand all the contents of this Policy before using the Platform's services; your use of the Platform's services shall be deemed as your consent to be bound by this Policy.
1. Scope of Application
1.1 This Policy applies to all services provided by the Platform, including but not limited to global payment integration services, content consumption services, customer support services, and services related to the reward system.
1.2 This Policy does not apply to services provided to you by third parties through links or other means. For the privacy protection of third-party services, please refer to their self-formulated privacy policies.
2. Personal Information We Collect
To provide you with more high-quality, safe and accurate services, the Platform will collect the following personal information within the necessary scope to achieve the purpose of the services:
2.1 Information You Voluntarily Provide
2.1.1 Registration and Account Management Information: When you register an account on the Platform, you need to provide information such as name/company name, email address, mobile phone number, ID card number/business license number (for corporate users) for identity verification, account login and management.
2.1.2 Payment-Related Information: To complete transaction settlement, you may need to provide payment information such as bank card number, bank account information, and e-wallet account. Such information is only used to connect with global and local payment methods (including credit cards, online banking, bank transfers, cash, e-wallets, vouchers, carrier billing, etc.) to ensure the smooth completion of transactions.
2.1.3 Service Communication Information: When you consult questions or feedback needs to us or our customer service team through live chat or other means, we will record your communication content, contact information and relevant appeal information to respond and solve problems in a timely manner.
2.1.4 Other Voluntarily Submitted Information: Such as relevant information you voluntarily provide when participating in the Platform's reward system activities or submitting service needs.
2.2 Information We Automatically Collect
2.2.1 Device and Login Information: When you access or use the Platform's services, we will automatically collect your device model, operating system version, IP address, browser type, login time, access records and other information to ensure the normal operation of the services, optimize the service experience and conduct security risk control.
2.2.2 Transaction and Usage Information: We will record your transaction records (including transaction amount, transaction time, payment method, order status, etc.) and content consumption records (including the platform content you browse and use and related preferences) to complete transaction settlement, provide order inquiry services, optimize content recommendations and improve service quality.
3. Purposes and Methods of Using Personal Information
The personal information we collect will be strictly used for the following purposes, and will not be used beyond the following scope without your explicit consent:
3.1 Provide and optimize core services: Including account management, global payment integration docking, transaction settlement, content distribution and consumption, reward system operation, etc., to ensure that you can normally use various core functions of the Platform.
3.2 Provide customer support services: Based on your provided communication information and transaction-related information, provide instant support to you and your customers through 24/7 multilingual live chat and other means, solve problems encountered in the use of services, and ensure customer satisfaction.
3.3 Ensure service security: Use device information, login information, transaction information, etc. for security monitoring, risk identification and prevention and control, prevent fraudulent, account theft and other illegal and irregular behaviors, and protect the security of your account and transactions.
3.4 Improve service quality and optimize experience: By analyzing user usage data, consumption preferences and other information, optimize platform function design and content recommendation accuracy to provide you with services more in line with your needs; at the same time, use it to evaluate the effectiveness of the reward system and improve user stickiness.
3.5 Comply with laws and regulations and perform contractual obligations: Use your personal information within the scope required by laws and regulations or necessary to perform the service agreement signed with you.
4. Storage and Protection of Personal Information
4.1 Storage Method and Period: We will store your personal information on secure servers using security technical measures such as encryption and access control. The storage period will strictly follow the principle of "necessity and shortest duration", and your personal information will be stored for the period necessary to achieve the use purposes agreed in this Policy. After the expiration of the period, your personal information will be deleted or anonymized in accordance with the law.
4.2 Security Protection Measures: The Platform has established a sound information security management system, equipped with a professional technical protection team, and adopted various security technologies and measures such as data encryption, firewalls, and intrusion detection to ensure that your personal information is not leaked, tampered with, lost or illegally accessed.
4.3 Restrictions on Third-Party Access: Except as otherwise stipulated by laws and regulations or agreed in this Policy, we will not disclose your personal information to any third party. If it is necessary to entrust a third party to process personal information due to service needs, we will strictly review the third party's qualifications, sign a confidentiality agreement, clarify the third party's obligations and responsibilities, and supervise the third party's personal information processing behavior.
5. Disclosure of Personal Information to Third Parties
5.1 With Your Explicit Consent: We may disclose your personal information to designated third parties with your explicit written or electronic consent.
5.2 Requirements of Laws and Regulations: We may provide your personal information to relevant authorities to comply with mandatory provisions of laws and regulations, judicial organs or administrative organs.
5.3 Protection of Legitimate Rights and Interests: To protect the legitimate rights and interests of the Platform, you or other third parties (such as responding to disputes, complaints, etc.), provide your personal information within a reasonable and necessary scope.
5.4 Necessity of Service Cooperation: To realize the core services of the Platform such as payment settlement and content distribution, it is necessary to provide necessary personal information (such as transaction information, account verification information, etc.) to cooperative payment institutions, content partners and other third parties. Such third parties will process the information in strict accordance with the requirements of this Policy and relevant confidentiality agreements.
6. Your Rights
6.1 Right of Access and Inquiry: You have the right to log in to your Platform account to query and view your personal information (such as account information, transaction records, etc.).
6.2 Right of Correction and Supplement: If you find that your personal information is incorrect or incomplete, you have the right to apply to us for correction or supplement.
6.3 Right of Deletion: Under the conditions stipulated by laws and regulations and agreed in this Policy (such as expiration of storage period, termination of service and no need for retention, etc.), you have the right to apply to us for deletion of your personal information.
6.4 Right of Account Cancellation: You have the right to apply for cancellation of your Platform account. After account cancellation, we will delete or anonymize your personal information within a reasonable period (except as otherwise stipulated by laws and regulations).
6.5 Right to Withdraw Consent: You have the right to withdraw your consent to the use of personal information, but after withdrawing consent, we may not be able to continue to provide you with corresponding services, and you shall bear the consequences arising therefrom.
6.6 Right of Complaint and Suggestion: If you believe that our personal information processing behavior has infringed your legitimate rights and interests, you have the right to put forward complaints or suggestions to us, and we will handle and feedback in a timely manner after receipt.
7. Protection of Minors' Information
The Platform does not provide services to minors (except as otherwise stipulated by relevant laws and regulations). If a minor uses the Platform's services by mistake, their guardian shall notify us in a timely manner, and we will immediately stop providing services and delete the relevant minor's personal information.
8. Update and Modification of the Policy
8.1 The Platform may revise this Privacy Policy according to the update of laws and regulations, the adjustment of service contents and other circumstances.
8.2 The revised Privacy Policy will be announced through a prominent position on the Platform (such as homepage pop-up window, announcement board, etc.). After the announcement period expires, the revised Policy will take effect. If you continue to use the Platform's services after the Policy is updated, it shall be deemed that you agree to the revised Privacy Policy.
9. Contact Information
If you have any questions, complaints or suggestions about this Privacy Policy, you can contact us through the following methods:
9.1 Live Customer Service: Contact through the 24/7 live chat function on the Platform;
9.2 Email: [Please fill in the official contact email];
9.3 Other official contact methods announced.
This Privacy Policy shall take effect on the date of issuance.
SEAGM Platform
Date: [2025/12/25]
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